FAQ

The Ins And Outs of How We Do Business

Frequently asked questions

How much will a service cost?


The cost will depend on how long your contract will be, the size of your space, and the types of services you will need. Give us a call and we can give you a free estimate.




What is the difference between general cleaning and deep cleaning?


General cleaning consists of items such as emptying trash, vacuuming, mopping, and cleaning mirrors, sinks, and toilets in restrooms. Deep cleaning involves meticulously cleaning areas that normally aren’t covered in general cleaning, such as dusting all horizontal and vertical surfaces, floor maintenance such as stripping and waxing floors or hot water extraction of carpets. Cleaning appliances or windows are also considered deep cleaning services.




What is the difference between cleaning, sanitizing and disinfecting surfaces?


The CDC states:

Cleaning is the necessary first step of any disinfection process. It removes germs, dirt, and impurities from surfaces or objects. Cleaning works by scrubbing with soap (or detergent) and water to physically remove germs from surfaces. It does not necessarily kill germs, but it does reduce the risk of spreading infection.

Sanitizing reduces the number of germs on surfaces or objects to a safe level. This process lowers the risk of spreading infection.

Disinfecting uses chemicals to kill germs on surfaces or objects. After cleaning, disinfecting can further lower the risk of spreading infection. If a surface is not cleaned first, the success of the disinfection process can be compromised.




What does contact or dwell time mean and why is it important?


When cleaning with a disinfectant, contact or dwell time is the length of time needed to allow the surface to remain wet. It is imperative to read the label prior to using a disinfectant. This will ensure the surface remains wet for the correct length of time. Spraying disinfectant and immediately wiping it off the surface is not effective and viruses may continue to contaminate the area.




How long will it take to clean my facility?


It depends on the size of your space and the type of services you need. The location and number of tile floors, high traffic areas, restrooms, and individual offices are taken into consideration. The frequency of cleaning– daily, weekly, bi-weekly, or monthly are additional factors. A facility of primarily open space may take one cleaner on average one hour to clean 2.500 square feet. However, the same cleaner may only be able to effectively clean on average 1,700 square feet in a medical facility.





Our Company

DSM Cleaning Services provides commercial cleaning for the Hampton Roads area and the Mid-Atlantic Region. Our company does not stop at general cleaning, we detail clean commercial buildings, medical offices, schools, fitness centers, and more. With over 20 years of experience, routine training, and high quality standards, we are confident in offering superior cleaning services.

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Head Office
Operating Hours

500 E Main St 16th Floor, Norfolk, VA 23510, USA

Mon - Fri: 8am - 8pm
​​Saturday: 9am - 7pm
​Sunday: 9am - 8pm

Phone: (757) 695-4373

Fax: (757) 467-5670

info@dsm-cleaningservices.com

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© 2020 by DSM Cleaning Services.

757-695-4373

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